



Frequently Asked Questions
How long does personalisation take?
Embroidery typically adds 1 to 2 business days to preparation. We will ship as soon as your order is complete. Need it fast? Contact us on WhatsApp and wee will do our best.
How do I enter the name/initials?
Use the Personalisation box on the product page. For monograms, enter exactly as you want it stitched (e.g., Alex or A.C.C.). We will personalise it in the selected font.
Fabric & care
Our Egyptian cotton is soft and breathable. Wash cold on gentle, use mild detergent, and tumble dry low or line dry. Avoid bleach and fabric softeners to preserve fibres.
Shipping & delivery
Orders ship in 1 to 3 business days (plus personalisation time, if any). Delivery timing depends on destination and courier. See our Shipping Policy for details.
Gift box & message card
Every personalised order includes our signature gift box. Add a note at checkout and we will handwrite your message.
Returns & exchanges
Unpersonalised items can be returned/exchanged if unused and in original packaging within the window stated in our Returns Policy. Personalised items are final sale unless there’s a defect.